Lessons learned in an unfathomable year

kAmx7 :E D66>D =:<6 E9:D =2DE J62C H2D =@?86C E92? ?@C>2=[ E96C6 :D D@>6 ECFE9^D4:6?46 369:?5 E92Ei (6 925 2 u63] ah[ D@ E649?:42==J :E H2D 2 C62==J =@?8 J62C] s:5 H6 C62==J ?665 E92E 6IEC2 52J[ 8:G6? 6G6CJE9:?8 6=D6n |6E9:?<D ?@E]k^Am

kAmy2?F2CJ C@==65 2C@F?5 2?5[ 7@C E96 >@DE A2CE[ E9:?8D H6C6 72:C=J ?@C>2=] %96 &?:G6CD:EJ @7 (J@>:?8 7@@E32== E62> 6?565 :ED a_`h D62D@? H:E9 2 }6H *62C’D tG6 H:? @G6C v6@C8:2 $E2E6 :? E96 pC:K@?2 q@H=] (6 925 E96 r@==686 u@@E32== !=2J@77] $@ 72C D@ 8@@5[ C:89Enk^Am

kAm%9:?8D E@@< 2 EFC? 7@C E96 H@CD6 2E E96 6?5 @7 y2?F2CJ H96? z@36 qCJ2?E H2D EC28:42==J <:==65 :? 2 96=:4@AE6C 244:56?E 2=@?8 H:E9 6:89E @E96CD – =:G6D E2<6? 72C E@@ D@@?[ :?4=F5:?8 @?6 @7 9:D 52F89E6CD] z@36 H2D >J |:4926= y@C52?] x 8C6H FA b_ >:?FE6D 7C@> $E2A=6D r6?E6C] w6 H2D E96 2E9=6E6 H9@ 8@E >6 :?E@ H2E49:?8 DA@CED] x 4C:65 E92E $F?52J 27E6C?@@? H96? E96 CF>@CD 4:C4F=2E:?8 D@4:2= >65:2 EFC?65 :?E@ 2 A2:?7F= C62=:EJ] w6 H2D 8@?6[ 2?5 H:E9 :E 2 A:646 @7 >J 49:=59@@5 5:D2AA62C65[ 2D H6==]k^Am

kAm%92E H2D[ BF:E6 =:E6C2==J[ E96 E:A @7 a_a_’D :4636C8]k^Am

kAm(6 >256 :E E@ 62C=J |2C49 =2C86=J F?D42E965 367@C6 E96 ?6IE AF?49 H2D E9C@H?i E96 }rpp >6?’D 2?5 H@>6?’D 32D<6E32== E@FC?2>6?ED H6C6 42?46=65[ 2D H6C6 2== }rpp DAC:?8 DA@CED[ 5F6 E@ 2 ?@G6= 4@C@?2G:CFD ?@ @?6 4@>A=6E6=J F?56CDE@@5] uC@> E96C6[ E96 D?@H32== C@==65 5@H? E96 9:==i 4:E:6D H6C6 D9FE 5@H?[ 3FD:?6DD6D 4=@D65[ 2?5 +@@> 92AAJ 9@FCD 3642>6 E96 ?@E\BF:E6\256BF2E6 DF3DE:EFE6 7@C 9F8D 2?5 92?5D92<6D]k^Am

kAm%96? :E 42>6 E:>6 7@C 4@==686 7@@E32== :? {2C2>:6] p?5 E96? :E H2D 8@?6 7@C 2 >@?E9 3642FD6 @7 r~'xs\`h] p?5 E96? :E 42>6 324<] qFE 6G6? H96? :E H2D 324<[ :E H2D DE:== 2? 6I6C4:D6 :? E66E9 4=6?49:?8 E@ D66 H92E 82>6D H@F=5 24EF2==J 36 A=2J65 @? 2 H66<=J 32D:D]k^Am

kAmx 92G6 2? @=5\D49@@= 52:=J A=2??6C ?6IE E@ >J 4@>AFE6C E92E 8@6D 2 4@FA=6 @7 52JD :?E@ a_a`] x’> ?@E <:55:?8 H96? x D2J E92E[ :? E96 y2?] ` 3@I[ x HC@E6 W65:E65 7@C AF3=:42E:@?X “%92?< 8@@5?6DD]” %96 6?5 @7 E9:D J62C 42?’E 4@>6 D@@? 6?@F89]k^Am

kAmqFE x’> E96 EJA6 @7 A6CD@? E92E =:<6D E@ 7:?5 8=2DD 92=7 7F== H2JD @7 =@@<:?8 2E =:76] x7 J@F 4@?DE2?E=J 7@4FD @? E96 325 E9:?8D[ J@F’C6 8@:?8 E@ 36 >:D6C23=6] *6D[ E96C6 2C6 D@>6 E2?8:3=6 C62D@?D a_a_ H2D?’E 2== E6CC:3=6] |J {2<6CD 2?5 s@586CD H@? E:E=6D[ E96 =2EE6C 7@C E96 7:CDE E:>6 D:?46 367@C6 x H2D 3@C?]k^Am

kAm|@C6 :>A@CE2?E[ E9@F89[ H6C6 E96 =6DD@?D x =62C?65 23@FE >JD6=7 2?5 23@FE E96 H@C=5 @G6C E96 A2DE J62C] (@F=5 x EC256 E9@D6 6IA6C:6?46D 2?5 =6DD@?D :7 :E >62?E 2 J62C @7 ?@C>2=4Jn (:E9@FE 96D:E2E:@?] qFE E92E’D ?@E 9@H E9:?8D H@C<[ 2?5 D@>6E:>6D E96 36DE H6 42? 5@ :D =62C? 7C@> E96 r=2JE@? z6CD92H\=:<6 4FCG632==D :E E9C@HD @FC H2J]k^Am

kAm%@ 6?5 a_a_ @? 2 9:89 ?@E6 – :7 E92E’D 6G6? A@DD:3=6 – x AFE E@86E96C 2 =:DE @7 E9:?8D x =62C?65 23@FE ?@E ;FDE >JD6=7[ 3FE 23@FE E96 H@C< x 5@ 2?5 E96 4@>>F?:EJ x =:G6 :?] s@:?8 D@ 92D 2==@H65 >6 E@ E2<6 =6DD@?D 7C@> E9:D =2DE J62C[ C2E96C E92? 4CF>A=6 :E FA :?E@ 2 32== 2?5 D9@@E :E :?E@ E96 ?62C6DE EC2D9 42? J6==:?8 “z@36P” x C67FD6 E@ =6E bee 325 52JD 362E >6]k^Am

kAm$@[ 96C6 :D >J =:DE @7 =:76 =6DD@?D 7C@> E96 >:?5 @7 2 ba\J62C\@=5 H9@ :D 2=C625J =@@<:?8 E@ E96 ?6IE 9@C:K@?]k^Am

kAmkDEC@?8m`] c]d >@?E9D :D 2 =@?8 E:>6 H:E9@FE DA@CEDk^DEC@?8mk^Am

kAm}@E 4@F?E:?8 E96 z@C62? q2D632== ~C82?:K2E:@? E92E 2:C65 2E =:<6 b 2]>] 6G6CJ ?:89E WJ6D[ x H2E4965X[ H6 5:5?’E 92G6 =:G6[ >2;@C DA@CED 7@C >@C6 E92? 2 BF2CE6C @7 E96 J62C] %9:?< 23@FE E92Ei 6G6CJ E:>6 J@F EFC?65 @? t$!} 7C@> >:5\|2C49 E9C@F89 =2E6 yF=J[ H96? |{q 8@E 8@:?8[ :E H2D 6:E96C 2 C6CF? @7 2 A2DE 6G6?E[ 2 E2=< D9@H @C E96 4@C?9@=6 492>A:@?D9:AD[ H9:49 x 2=D@ H2E4965 3642FD6 x 2> 2 5686?6C2E6 DA@CED 72?]k^Am

kAm{:<6 2== @7 >J @E96C DA@CED H2E49:?8 A66CD[ x 925 E@ 7:?5 2 9@33J] p?5 3J “9@33J” x >62? “D@>6E9:?8 6=D6 x 42? 5@ H9:=6 62E:?8 D?24<D @? >J 4@F49 H:E9 2 366C] x DE2CE65 @77 3J A=2J:?8 2 =@E @7 G:56@ 82>6D] x H6?E 324< :?E@ E96 G2F=E 2?5 A=2J65 82>6D x BF:E `_ J62CD AC:@C 3642FD6 x 4@F=5?’E 86E E9C@F89 E96>] (6==[ @?46 x 5:5 7:?:D965 E96>[ E96 42CA6= EF??6= D6E :?[ 2?5 x 8@E 3@C65] }6IE FA @? E96 E@\5@ =:DE H2D DEC62>:?8 D9@HD @? }6E7=:I]k^Am

kAmx DE2CE65 H:E9 “%:86C z:?8[” H9:49 =68:E:>2E6=J 766=D =:<6 :E 92AA6?65 :? `hhd] %92E H2D 2 H6:C5 >:?:\D6C:6D 23@FE 2? :==682= 3:8\42E 2EEC24E:@? 2?5 2 >2J36 >FC56C WnX] x 8@E D@>6 8@@5 >6>6D @FE @7 :E 7@C 2 H9:=6[ A2CE:4F=2C=J D:?46 E96 =625 @7 E96 D9@H[ y@6 tI@E:4[ 2EE6?565 {2C2>:6 w:89]k^Am

kAmp7E6C E92E E9C:== H@C6 @77[ x H2E4965 “{@G6 :D q=:?5[” H9:49 H2D D@>69@H 6G6? D2556C E92? E96 D9@H 23@FE 42ED :? 42AE:G:EJ] !6@A=6 925 E@ 86E E@ <?@H @?6 2?@E96C H:E9@FE 24EF2==J 6G6C D66:?8 6249 @E96C 7246\E@\7246 2?5 AC@A@D6 367@C6 D6EE:?8 6J6D @? E96>] xE H2D ;FDE 2D @55 2D :E D@F?5D] *6E 96C6 x 2>[ 92G:?8 H2E4965 6G6CJ 6A:D@56[ 92G:?8 D92C65 E9@F89ED @? :E H:E9 >J 7C:6?5D :? 2 8C@FA 492E]k^Am

kAmx E96? >@G65 @? E@ H2E49:?8 “r2E7:D9[” E92E D9@H 23@FE A6@A=6 >66E:?8 @?=:?6 2?5 @442D:@?2==J 86EE:?8 D42>>65] x 5:5?’E ;FDE 5233=6] x H2E4965 6G6CJ D:?8=6 6A:D@56]k^Am

kAm%96D6 H6C6 >J DA@CED DF3DE:EFE6D] xE >256 >6 C62=:K6 E92E `X x AC@323=J ?665 >@C6 9@33:6D 2?5 aX E96C6 C62==J :D?’E 2 C6A=246>6?E 7@C DA@CED :7 J@F 2C6 2? 2G:5 72?]k^Am

kAmkDEC@?8ma] u@@E32== >62?D >@C6 E@ >6 E92? x E9@F89Ek^DEC@?8mk^Am

kAm(96? E96 |@F?E2:? (6DE 7@@E32== D62D@? H2D :?:E:2==J A@DEA@?65 pF8] ac[ x E9@F89E x H@F=5 36 ~z] xE H2D 2 492?46 7@C 2 3C62E96C[ x E@=5 >JD6=7 E92E ?:89E] x’5 7:8FC6 @FE E9:?8D E@ 5@] (6== … :E H2D?’E E92E D:>A=6]k^Am

kAm(96? E96 $tr 2?5 q:8 `a 7@C865 29625 H:E9 E96:C D62D@?D 2?5 x 7@F?5 >JD6=7 D:EE:?8 :? >J =:G:?8 C@@> @? $2EFC52JD[ C2E96C E92? 36:?8 2 AC6DD 3@I[ x H2D 9@?6DE=J 4C6DE72==6?] (2E49:?8 7@@E32== :D H@?56C7F=[ 3FE :E :D?’E H9J x 6?;@J 4@G6C:?8 82>6D] x 5@ H92E x 5@ 3642FD6 J@F 3F:=5 C6=2E:@?D9:AD 2?5 7:?5 DE@C:6D J@F 42?’E D66 :? 2 3@I D4@C6 @C 2 E6=6G:D:@? 3C@2542DE]k^Am

kAm%96 ;@J :? ;@FC?2=:D> – 7@C >6[ 2?JH2J – :D 4@?G6CD:?8 H:E9 A6@A=6 J@F >:89E ?@E @E96CH:D6 86E E@ 2?5 7:?5:?8 @FE H9J E96 DF3;64E 6?565 FA H96C6 E96J 2C6] tG6? :7 :E’D ;FDE 2 BF:4< 3:E6[ =62C?:?8 D@>6@?6’D >:?:\3:@8C2A9J :D :?G2=F23=6] *@F =62C? 9@H 5:776C6?E 6G6CJ@?6’D =:76 6IA6C:6?46 :D[ 7C@> 49:=59@@5 @?] *@F >2<6 D6?D6 @7 E96 H@C=5 3J =62C?:?8 2D >F49 2D J@F 42? 23@FE E96 A6@A=6 2C@F?5 J@F] p?5[ E@ 36 9@?6DE[ DA@CED C6A@CE:?8 :D ?@ 5:776C6?E]k^Am

kAmx 6?;@J E2=<:?8 E@ A=2J6CD 2?5 4@2496D] x =@G6 5@:?8 566A\5:G6 762EFC6D @? 2E9=6E6D 2?5 9@H E96J @G6C42>6 92C5D9:AD] (2E49:?8 82>6D :D 8C62E[ 2?5 EC2G6=:?8 E@ ?6H DE25:F>D :D D@>6E9:?8 x 5@?’E E2<6 7@C 8C2?E65] qFE E96 E9C:== @7 E9:D ;@3 :D E6==:?8 DE@C:6D 23@FE 6IEC2@C5:?2CJ A6@A=6[ 2?5 7@C 23@FE 2 >@?E9[ E92E ;@J H2D 8@?6]k^Am

kAm$@ H96? E96 D62D@? H2D 3C@F89E 324< :? =2E6 $6AE6>36C[ x H2D @FE\@7\>J\>:?5 92AAJ] }@E ;FDE 3642FD6 x’5 86E E@ DA6?5 >J 27E6C?@@?D 2?5 6G6?:?8D :? AC6DD 3@I6D H:E9 7C66 7@@5 H2E49:?8 4@==686 7@@E32==] x H2D 92AAJ 3642FD6 x’5 36 23=6 E@ 5@ H92E x =@G6 282:?] $@>6E:>6D[ J@F 5@?’E C62=:K6 9@H :>A@CE2?E 2 E9:?8 :D F?E:= J@F =@D6 :E] (96? x =@DE E96 D62D@? 2?5 E96? 925 :E 8:G6? 324<[ :E >62?E >@C6 E92? x 4@F=5 92G6 6G6C :>28:?65] xE >256 >6 766= H9@=6 282:?]k^Am

kAmkDEC@?8mb] %96C6 2C6 72C >@C6 :>A@CE2?E E9:?8D E92? DA@CEDk^DEC@?8mk^Am

kAmpD x H2I A@6E:4 23@FE 9@H :>A@CE2?E 7@@E32== :D E@ >6[ x H:== ?2EFC2==J 4@?EC25:4E E92E D6?E:>6?E :>>65:2E6=J] z:?5 @7]k^Am

kAmq6:?8 DEF4< :? {2C2>:6 7@C E96 36EE6C A2CE @7 ?:?6 >@?E9D :D E@F89] }@E 3642FD6 :E’D {2C2>:6] x =@G6 E9:D A=246] xE’D >@C6 E92E x H2D `[___ >:=6D 2H2J 7C@> 72>:=J :? {@D p?86=6D 2?5[ E@ 36 9@?6DE[ E9:D =2DE J62C @C D@ 92D 366? H96? x’G6 ?66565 E@ D66 >J A2C6?ED >@DE]k^Am

kAmx’> G6CJ 4=@D6 H:E9 >J 72>:=J W5@8D :?4=F565X] v6?6C2==J DA62<:?8[ x 42? 7=J 7C@> s6?G6C 324< 9@>6 H:E9:? EH@ 9@FCD] xE’D 2? 62DJ 7=:89E] ~? E96 8C@F?5[ 9@H6G6C[ :E’D 23@FE `e 9@FCD @7 5C:G:?8 E9C@F89 7=2E =2?5 E9C@F89 7@FC 5:776C6?E DE2E6D] x? C646?E >@?E9D[ x’G6 =62C?65 x’> DEC@?8 6?@F89 E@ >2<6 :E @? >J @H?[ H9:49 :D :>A@CE2?E E@ 5:D4@G6C] qFE x’5 C2E96C =62C? E92E =6DD@? :? 2 5:776C6?E H2J]k^Am

kAm|J A2C6?ED 2C6 :? E96:C e_D] %96 =2DE E9:?8 x H@F=5 5@ :D AFE E96> 2E C:D< @7 r~'xs\`h[ ?@ >2EE6C 9@H 325=J x H2D 9@>6D:4<] x 5:5 >2<6 E96 6IA65:E:@? 9@>6 3J 42C @G6C E96 DF>>6C] %92E’D E96 @?=J E:>6 x’G6 366? 9@>6 :? E96 A2DE ?:?6 >@?E9D[ 2?5 7@C D@>6@?6 H9@ E2<6D 72>:=J 6IEC6>6=J D6C:@FD=J[ E92E’D 366? E96 92C56DE E9:?8 @7 2==]k^Am

kAmx <?@H E96C6 2C6 2 =@E @7 A6@A=6 H9@ 92G6 :E H2J H@CD6 E92? x 5@] p J@F?8 >2? x H6?E E@ 4@==686 H:E9 5:65 7C@> r~'xs\`h] xE’D G6CJ C62= 2?5 G6CJ D6C:@FD] $@ :? E96 8C2?5 D496>6 @7 E9:?8D[ 36:?8 @? H92E :D 6DD6?E:2==J 9@FD6 2CC6DE 7@C D6G6C2= >@?E9D 46CE2:?=J :D?’E E96 H@CDE E9:?8 :? E96 H@C=5] !2CE:4F=2C=J H96? J@F 92G6 “%:86C z:?8” E@ H2E49]k^Am

kAmqFE H92E E9:D H9@=6 @C562= 92D >256 >6 C62=:K6 :D ;FDE 9@H :>A@CE2?E 72>:=J :D E@ >6] (96? J@F 42? E2<6 2 BF:4< 7=:89E 9@>6 6G6CJ 4@FA=6 >@?E9D[ :7 6G6? ;FDE 7@C 2 H66<6?5[ :E <:?5 @7 D2E:D7:6D E92E ?665 E@ 36 2C@F?5 =@G65 @?6D] (96? E92E’D E2<6?[ J@F C62=:K6 9@H 7@CEF?2E6 J@F 2C6 E@ 92G6 2 72>:=J J@F 42C6 23@FE 2?5 H2?E E@ D66] *@F 2=D@ C62=:K6 E96 ?665 E@ 496C:D9 6G6CJ >@>6?E J@F 92G6 H:E9 72>:=J[ 8:G6? E96 492?46] *@F 42? 36E E92E E96 D64@?5 x 86E >J r~'xs\`h G244:?6 2?5 >J A2C6?ED 5@[ E@@[ x’== 36 @? E96 7:CDE 7=:89E E@ r2=:7@C?:2]k^Am

kAmx >:DD H2E49:?8 E96 5@8D C@>A 2C@F?5 E96 J2C5] x >:DD D:EE:?8 @? E96 A2E:@ 2?5 92G:?8 4@4<E2:=D H:E9 >J 72>:=J 2D 5:??6C :D 86EE:?8 C625J] x >:DD 5C:G:?8 3J >J @=5 DE@>A:?8 8C@F?5D E92E x @44FA:65 46?EFC:6D 28@] x >:DD 9F88:?8 >J A2C6?ED]k^Am

kAm$@ :? E96 >62?E:>6[ E2<6 E92E A9@?6 42== 7C@> >@> @C 525] $6?5 >@C6 E6IED E@ J@FC 72>:=J E92? J@F E9:?< :D ?646DD2CJ] w6==[ 36 2??@J:?8 23@FE :E[ :7 J@F 42?] u246%:>6 @C 9@A @? +@@> H:E9 A6@A=6 J@F 42C6 23@FE] {6E =@G65 @?6D <?@H 9@H J@F’C6 5@:?8[ 2?5 :7 J@F 2C6?’E ~z[ =6E E96> <?@H]k^Am

kAm%96C6’D ?6G6C 366? 2 E:>6 >@C6 E92? ?@H H96C6 H6 2== ?665 2 D9@F=56C E@ =62? @?] (@F=5 x AC676C A9JD:42==J =62?:?8 @? E92E D9@F=56Cn ~7 4@FCD6] qFE 2? 6>@;: :D E96 ?6IE 36DE E9:?8]k^Am

kAmkDEC@?8mc] (J@>:?8 :D H@?56C7F=k^DEC@?8mk^Am

kAmr2=:7@C?:2 H:== 2=H2JD 36 >J 9@>6] p?J@?6 H9@ <?@HD >6 :D 2H2C6 @7 9@H >F49 x =@G6 E96 (6DE r@2DE] qFE :7 x H2D 8@:?8 E@ 36 DEF4< 6DD6?E:2==J 3J >JD6=7 W>J 4=@D6DE 72>:=J E@ (J@>:?8 :D 2 8@@5 c__ >:=6D H2JX[ E96C6’D 2 =@E H@CD6 A=246D x 4@F=5 36 E92? %96 tBF2=:EJ $E2E6]k^Am

kAmu@C @?6[ FD (J@>:?8:E6D W2==@H >6 E@ 42== >JD6=7 E92E[ :7 @?=J 7@C E9:D 4@=F>?X 2C6 D@4:2= 5:DE2?46CD 3J ?2EFC6] %96C6’D 2 =@E @7 =2?5 96C6 2?5 ?@E 2 E@? @7 A6@A=6] $@ @E96C E92? ?@C>2= :?4@?G6?:6?46D[ =:<6 ?@E 36:?8 23=6 E@ D:E 2E 2 C6DE2FC2?E @C E96 8J> 36:?8 4=@D65[ >J 6G6CJ52J =:76 5:5?’E 492?86 E@@ 5C2DE:42==J] x H2D ;FDE 9@>6 2 =@E >@C6[ H@C<:?8 2E >J 56D<[ C2E96C E92? 2E 2 4@7766 D9@A]k^Am

kAmqFE x E9:?< E96 E9:?8 E92E C62==J 492?865 >J A6CDA64E:G6 @? E96 H9@=6 r~'xs 6C2 H2D E96 A6@A=6 x H2D DFCC@F?565 3J] }@E ;FDE A6@A=6 2E H@C<[ 3FE E96 4@>>F?:EJ @7 (J@$A@CED C6256CD 2D 2 H9@=6]k^Am

kAmx ?6G6C C62==J 76=E 2=@?6[ 6G6? :7 :E H2D ;FDE E9C@F89 D@4:2= >65:2 :?E6C24E:@?] x’G6 366? :? E9:D AC@76DD:@? =@?8 6?@F89 E@ <?@H E92E E96C6 2C6 325 688D H:E9:? 6G6CJ 72?32D6] x’> 2 4@?D:DE6?E=J 5:D8CF?E=65 &$r 8C25F2E6[ 2?5 x 2> 2 E6CC:3=6 688 2E E:>6D]k^Am

kAm(J@>:?8 :D 7:==65 H:E9 42C:?8[ 6?4@FC28:?8 A6@A=6[ 2?5 E92E DFA6CD656D 2?J :CC2E:@?2= 72?5@> E92E >2J @442D:@?2==J A@A FA] !6@A=6 96C6 2C6 6?4@FC28:?8 2?5[ >@C6 E92? 2?JE9:?8[ D66> E@ 86?F:?6=J 42C6] x’G6 HC:EE6? 23@FE E9:D 367@C6[ 3FE :E’D C2C6 J@F 42? 36 A=@AA65 :?E@ 2 A=246 J@F 925 ?6G6C 366? 2?5 766= =:<6 J@F’C6 9@>6 H:E9:? 2 76H >@?E9D]k^Am

kAmx E9:?< E92E 42C:?8 ?2EFC6 :D 36DE 6I6>A=:7:65 3J 2 C646?E :?E6C24E:@? x 925 H:E9 2 &( 4@249] p 76H H66<D 28@[ >J 36=@G65 5@8 #@4<J 5:65 324< 9@>6 :? r2=:7@C?:2] w6 H2D >J 3@J[ 2?5 x H2D 9:D A6CD@?] xE E@C6 >6 2A2CE 7@C 52JD @? 6?5] x 4C:65 2 =@E]k^Am

kAmqFE @776?D:G6 =:?6 4@249 q2CE |:==6C – H9@ C646?E=J E@@< 2 ;@3 2E E96 &?:G6CD:EJ @7 x==:?@:D – D6?E >6 2 >6DD286 7:==65 H:E9 9:D 4@?5@=6?46D 2?5 9:D @H? 6IA6C:6?46D H:E9 9:D 5@8] w6 H2D ?@E E96 @?=J 4@249 E@ C6249 @FE E@ >6[ 6:E96C] p?5 E9:D H2C>E9 6IE6?565 36J@?5 A6@A=6 6>A=@J65 3J &(] xE H2D =@42= 7C:6?5D E6IE:?8 >6 E@ >2<6 DFC6 x H2D ~z[ H2?E:?8 E@ <?@H :7 x ?66565 2?JE9:?8[ 6G6? :7 :E H2D ;FDE E@ 36 2 D@F?5:?8 3@2C5]k^Am

kAmp82:?[ J@F 5@?’E 86E E92E 6G6CJ A=246 J@F 8@] *@F 6IA64E :E 7C@> J@FC =@?8E:>6 7C:6?5D 2?5 J@FC 72>:=J[ 3FE E@ 86E E92E 4@>7@CE 7C@> A6@A=6 J@F’G6 <?@H? E2?86?E:2==J 7@C `c >@?E9D :D ECF=J DA64:2=] x ?6G6C E9@F89E x H@F=5 7:?5 4@>7@CE :? A6@A=6 x 4@?D:56C E@ 36 =2C86=J DEC2?86CD] qFE E9:D J62C 92D 366? 7F== @7 DFCAC:D6D[ 2?5 7:?5:?8 F?6IA64E65 <:?5?6DD H2D ECF=J @?6 @7 :ED 36DE C6G6=2E:@?D]k^Am

kAm~z[ 6?@F89 23@FE a_a_] x’> C625J 7@C H92E6G6C a_a` 92D :? DE@C6[ 2?5 >J 7:?86CD 2C6 A6C>2?6?E=J 4C@DD65 E92E :E 9@=5D >@C6 ;@J E92? E9:D A2DE J62C 5:5] qFE x E9:?< @?6 @7 E96 >@DE :>A@CE2?E E9:?8D J@F 42? 5@ H96? AFE :? 2 325 D:EF2E:@? :D E@ =62C? 7C@> :E[ E@ 8C@H 7C@> :E[ 2?5 E@ ECJ 2?5 >2<6 DFC6 E96 92C5D9:AD H6C6?’E :? G2:?]k^Am

kAmx 6?4@FC286 J@F E@ C67=64E[ :7 A@DD:3=6 @C ?@E E@@ A2:?7F=[ @? H92E J@F =62C?65 7C@> E9:D A2DE J62C] *@F >:89E 7:?5 @FE J@F H6C6 DEC@?86C E92? J@F E9@F89E] *@F 4@F=5 5:D4@G6C H92E’D C62==J :>A@CE2?E E@ J@F] p?5[ :7 J@F’C6 2D 7@CEF?2E6 2D x 2>[ J@F’== C62=:K6 J@F’C6 ?6G6C C62==J 2=@?6]k^Am